Press Release: Update on Customer Communications

For Immediate Release
Date: November 15, 2024
Contact: media@technova.example

SYDNEY, AUSTRALIA – TechNova Systems is currently investigating an incident affecting a small number of customer communications. Our core systems and infrastructure remain fully operational and secure.

We have identified instances where payment details may have been altered in customer communications. This appears to be limited to a subset of invoice communications sent to customers over the past 48 hours.

What We Know

Our security team has identified that some customer invoices may contain bank account information that differs from our standard payment details. We are actively investigating the root cause of this issue and have taken immediate steps to prevent any further occurrences.

Customer Impact

We estimate that fewer than 30 customers may have received affected communications. We are in the process of contacting all potentially impacted customers directly.

What Customers Should Do

  • If you have recently received an invoice with updated bank details, please do not process payment
  • Contact our support team immediately at 1300 TECHNOVA to verify any payment information
  • Check our Customer FAQ for additional guidance
  • Report any suspicious communications to security@technova.example

Our Response

TechNova Systems takes the security of our customer data extremely seriously. We have:

  • Initiated a comprehensive security review
  • Engaged external security experts to assist in our investigation
  • Implemented additional verification procedures for all customer communications
  • Begun direct outreach to all potentially affected customers

Ongoing Investigation

While our investigation is ongoing, we want to assure all customers that:

  • Our core systems remain secure and operational
  • No customer passwords or login credentials have been compromised
  • We are working around the clock to resolve this matter

We will provide updates as more information becomes available. We apologize for any inconvenience this may have caused and appreciate our customers' patience and understanding.

About TechNova Systems
TechNova Systems is a leading managed service provider offering comprehensive IT solutions to businesses across Australia. Founded in 2015, we serve over 200 clients with cloud backup, endpoint support, and network management services.

For media inquiries, please contact:
Email: media@technova.example
Phone: 1300 TECHNOVA (Press 3)