Our Services
TechNova Systems offers comprehensive IT solutions tailored to your business needs. From data protection to network security, we're your trusted technology partner.
Cloud Backup & Recovery
We've partnered with CloudSafe Backup Solutions to provide enterprise-grade data protection for businesses of all sizes.
- Automated daily backups with version control
- 256-bit AES encryption for data at rest and in transit
- Geographic redundancy across multiple data centers
- One-click restore capabilities
- Regular recovery testing and reporting
Note: All backup renewal notices are sent directly from CloudSafe's verified domain. We never request password updates via email.
Endpoint Support & Management
Our dedicated support team ensures your workforce stays productive with minimal downtime.
- 24/7 helpdesk with average 10-minute response time
- Remote assistance for immediate problem resolution
- Hardware lifecycle management
- Software deployment and updates
- Mobile device management (MDM)
- User account and password management
Our support team will never ask for your password via email. All password resets must be verified through our secure portal or phone verification.
Network Infrastructure Services
Build a robust, secure network foundation for your business operations.
- Network design and implementation
- Firewall configuration and management
- VPN setup for secure remote access
- Wi-Fi optimization and guest network isolation
- Network monitoring and alerting
- Bandwidth management and QoS
Security & Compliance
Protect your business from evolving cyber threats with our comprehensive security services.
- Security awareness training for staff
- Email filtering and anti-phishing protection
- Multi-factor authentication (MFA) implementation
- Regular security audits and penetration testing
- Incident response planning
- Compliance assistance (GDPR, PCI-DSS, etc.)
Service Level Agreements
| Service | Response Time | Uptime Guarantee |
|---|---|---|
| Critical Issues | 15 minutes | 99.9% |
| High Priority | 1 hour | 99.5% |
| Normal Priority | 4 hours | 99% |
| Low Priority | Next business day | N/A |